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The goal of ChatGuru's support rotation is to make it easier for businesses to manage their customer support flow. As soon as the consumer starts contact with the brand, the tool makes it possible to define the distribution of calls. In the rules tab, you can choose the parameters that will define your rotation, determining, for example, whether or not you want to send the call to an unavailable agent. This feature helps ensure that a customer is not forgotten when an agent or department is temporarily unavailable. Therefore, when a person or group is changed from active to inactive, they are removed from the cycle, but remain part of the overall dynamic. 8. Use automatic and smart funnel By monitoring consumer activity, companies can better understand their audience's wants and requirements, which in turn allows them to launch more effective and profitable marketing efforts. Using ChatGuru's intelligent and automated funnel , it will be easier for your company to know where each customer is in the purchasing journey.
The funnel module is nothing more than a strategic model with several steps that can be used to consult the complete customer experience. You can track the progress of many company operations, including sales, support, inquiries, services, product distribution, and more. ChatGuru's platform allows the company to track where each customer is in the sales process, from those who requested a quote to those who dropped out or completed the transaction. Thus, the ChatGuru funnel helps a company's sales team develop strategies to attract, convert, sell and retain customers, identifying the consumer's maturity stages Industry Email List in relation to the purchasing decision. Note that on our platform, companies can not only give their funnel whatever name they choose, but also decide how many stages it will have and what each stage will be called. Service, quote delivery, deal closure, and deal loss are standard steps in even the most elementary sales funnels. It is worth highlighting that sales funnel data can – and should – be used to feed personalized campaigns.
With just one command, it is possible to send specific messages to each group of customers, taking into account the phase of the funnel they are in. 9. Choose customizable data fields Using custom fields in ChatGuru , you can improve interactions, learn more about your customers, and optimize your employees' time. This field serves as a “registration form” for the chat and is accessible from within the customer conversation itself. It allows you to record non-public information about the contact. Custom chat fields can contain any type of information that a business finds useful, such as email addresses and the total number of documents. You can configure the fields however your business sees fit. By adding custom fields, companies can gain deeper understanding of each contact and develop more effective marketing strategies that can have greater influence on the public, drive sales and, eventually, contribute to brand extension. Customer service requires that all team members have a common understanding of the entire situation.
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發表於 2024-3-9 12:08:48